IT Field System Admin - ADESA Portland

Summary: The primary responsibility of the Part Time Field Administrator is to maintain day-to-day operations within our ADESA Portland location, as point-of-contact for IT issues and provide support services as directed by corporate KAR Auction Services. The Field Administrator reports directly to the General Manager and will perform all duties assigned by the local GM and the Regional Client Services Manager. Must know, practice and ensure that company policies and procedures and state and federal laws are followed at all times. Ensure that no company or customer information is inappropriately divulged to unauthorized parties. This position is classified as Part time.
Job Description:
1. Ensure proper follow-through on all directives, bulletins and schedules from the Corporate Office and the local auction site. Maintain a good flow of communication with Corporate Office and all field locations within the Corporation.
2. Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
3. Be familiar with procedures for handling all aspects of customer complaints and disputes and resolve any customer complaints in a friendly, courteous manner. Advise the Regional Client Services Manager of serious complaints or incidents.
4. Act as first level support within the auction for local help desk, server maintenance, system/personnel IMAC's, telephone system maintenance, audio/video systems, Live Block system, etc.
5. Proactively seek solutions to recurring problems and/or ways to build efficiencies in processes.
6. Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
8. Maintain a good flow of communication with Regional Client Services Manager, auction and other pertinent personnel.
Educational Requirements and Qualifications:
Associate's Degree in IT or related field preferred with equivalent work experience required.
Two (2) to five (5) years of IT experience with the following required: PC installation/maintenance, server room troubleshooting, phone system troubleshooting,PC build/repair, and wireless systems troubleshooting required.
Knowledge of Microsoft Office Suite and demonstrated ability to functionally use Word, Excel, PowerPoint, and Outlook required.
Working knowledge of Windows 7 required; working knowledge of Windows 10 preferred.
Exceptional customer service and interpersonal, written, and verbal communications skills required.
Outstanding attention to detail and strong organizational skills required.
Physical Requirements:
The physical activity requirements of the position are Medium to Heavy Physical Work including but not limited to walking, sitting, standing, lifting, moving boxes up to 50 pounds, bending, kneeling, grasping. Visual acuity requirements include color, depth perception and full field of vision.
KAR is an equal opportunity employer.
KAR is a drug-free workplace.

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