Banquet Server
Job Title:
Banquet ServerDepartment:
BanquetSupervisor:
Banquet ManagerFLSA Status:
Non-exemptApproved By:
Human ResourcesSummaryResponsible for ensuring guest satisfaction by providing exceptional customer service and meeting all quality standards.
Essential Duties and Responsibilitieso Review Banquet Event Order for schedule of daily functions.
o Prepare banquet rooms for assigned functions.
o Consistently offer professional, engaging, and welcoming service during all aspects of event.
o Prepare, deliver, and maintain refreshment stations.
o Maintain appropriate levels of food and beverage items.
o Perform all opening and closing procedures such as side work and cleaning duties.
o Set-up/break-down buffet or other special food service tables and equipment.
o At the end of an event, ensure that all doors and equipment are locked securely, everything is turned off and properly stowed, and keys are returned.
o Able to successful display knowledge of basic bar terminology and wine service.
o Ensure all equipment is in proper working order.
Report items in need of repair or unsafe conditions to appropriate personnel.
Additional Responsibilitieso Keep work area neat and organized.
o Conduct self in a professional manner at all times.
o Maintain a safe working environment and immediately report all unsafe conditions.
o Maintain a good working relationship with all departments.
o Comply with all policies and procedures set forth by the Employee Handbook.
Supervisory Responsibilities This job has no supervisory responsibilities.
Competencies o Job Knowledge - Competent in required job skills and knowledge; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
o Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
o Adaptability - Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.
o Cooperation - Offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
QualificationsThe requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
o Education and/or Experience - High school diploma or general education degree (GED); six months to one year related experience and/or training; or equivalent combination of education and experience.
o Language Skills - Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
o Mathematical Skills - Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
o Reasoning Ability - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
o Certificates, Licenses, Registrations - Current food handler card and liquor service permit.
Physical DemandsRegularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.
The employee must occasionally lift and/or move up to 50 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work EnvironmentOccasionally exposed to outside weather conditions.
The noise level in the work environment is usually moderate.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AcknowledgementsThe above job description is not intended to be an all-inclusive list of duties and standards of the position.
Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
PI227652285 Recommended Skills Adaptability Catering Activity And Reception Organisation Customer Demand Planning Customer Service Foods Mathematics Estimated Salary: $20 to $28 per hour based on qualifications.
Banquet ServerDepartment:
BanquetSupervisor:
Banquet ManagerFLSA Status:
Non-exemptApproved By:
Human ResourcesSummaryResponsible for ensuring guest satisfaction by providing exceptional customer service and meeting all quality standards.
Essential Duties and Responsibilitieso Review Banquet Event Order for schedule of daily functions.
o Prepare banquet rooms for assigned functions.
o Consistently offer professional, engaging, and welcoming service during all aspects of event.
o Prepare, deliver, and maintain refreshment stations.
o Maintain appropriate levels of food and beverage items.
o Perform all opening and closing procedures such as side work and cleaning duties.
o Set-up/break-down buffet or other special food service tables and equipment.
o At the end of an event, ensure that all doors and equipment are locked securely, everything is turned off and properly stowed, and keys are returned.
o Able to successful display knowledge of basic bar terminology and wine service.
o Ensure all equipment is in proper working order.
Report items in need of repair or unsafe conditions to appropriate personnel.
Additional Responsibilitieso Keep work area neat and organized.
o Conduct self in a professional manner at all times.
o Maintain a safe working environment and immediately report all unsafe conditions.
o Maintain a good working relationship with all departments.
o Comply with all policies and procedures set forth by the Employee Handbook.
Supervisory Responsibilities This job has no supervisory responsibilities.
Competencies o Job Knowledge - Competent in required job skills and knowledge; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
o Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
o Adaptability - Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.
o Cooperation - Offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
QualificationsThe requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
o Education and/or Experience - High school diploma or general education degree (GED); six months to one year related experience and/or training; or equivalent combination of education and experience.
o Language Skills - Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
o Mathematical Skills - Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
o Reasoning Ability - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
o Certificates, Licenses, Registrations - Current food handler card and liquor service permit.
Physical DemandsRegularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.
The employee must occasionally lift and/or move up to 50 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work EnvironmentOccasionally exposed to outside weather conditions.
The noise level in the work environment is usually moderate.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AcknowledgementsThe above job description is not intended to be an all-inclusive list of duties and standards of the position.
Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
PI227652285 Recommended Skills Adaptability Catering Activity And Reception Organisation Customer Demand Planning Customer Service Foods Mathematics Estimated Salary: $20 to $28 per hour based on qualifications.
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